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Support Policy

How support is delivered across onboarding and ongoing operations.

Last Updated: March 12, 2026

1. Channels

Support is available by email and scheduled call channels appropriate to your plan tier.

2. Coverage

Coverage windows, escalation procedures, and response objectives are aligned with subscription tier and contract commitments.

3. Customer Responsibilities

Customers should provide accurate issue context, timestamps, relevant screenshots, and environment details for efficient resolution.

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