Legal
Support Policy
How support is delivered across onboarding and ongoing operations.
Last Updated: March 12, 2026
1. Channels
Support is available by email and scheduled call channels appropriate to your plan tier.
2. Coverage
Coverage windows, escalation procedures, and response objectives are aligned with subscription tier and contract commitments.
3. Customer Responsibilities
Customers should provide accurate issue context, timestamps, relevant screenshots, and environment details for efficient resolution.