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Service Level Agreement

Availability and support expectations for contracted plans.

Last Updated: March 12, 2026

1. Scope

This SLA defines service targets, incident priorities, and response commitments for eligible subscriptions.

2. Support Priorities

Incidents are classified by severity and business impact, with faster response targets for higher-impact issues.

3. Exclusions

SLA credits and guarantees may exclude maintenance windows, customer-caused outages, and third-party failures outside Pallet Vision control.

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AI-powered production tracking for pallet companies. Real-time counts, ERP integration, zero manual entry.

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